Returns & Exchanges
Due to the perishable nature of our products, we do not accept returns; however, we are committed to ensuring your complete satisfaction with every purchase. If your order arrives damaged or fails to meet our quality standards, please contact our concierge team within 24 hours of delivery for a replacement or store credit.
Inspect Upon Arrival
Immediately examine your package upon delivery to ensure the caviar is chilled and the vacuum seal is intact.
Document Issues
If you notice any damage or quality concerns, take clear photographs of the product and the shipping packaging.
Contact Support
Email our boutique team at [email protected] with your order number and documentation within 24 hours.
Resolution Process
Our specialists will review your claim and arrange for a priority replacement shipment or a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing